Komatsu, a manufacturer and supplier of construction and mining equipment, has signed a new multi-year agreement with DHL Express and DHL Global Forwarding, two divisions under Deutsche Post DHL Group.
DHL will import more than a million kilograms of Komatsu machinery, equipment and spare parts each year into Australia and New Zealand.
“Annually, we transact in excess of 1.5 million stock keeping units (SKU) line sales in Australia. Often, exceptional customer service comes down to having products and parts precisely available when our customers need them. Logistics is a key component of our ability to deliver a first rate customer experience ensuring that our supply chain is fully optimised,” Sean Taylor, CEO and Managing Director, Komatsu Australia Pty Limited said.
In close coordination with Komatsu’s foreign offices and suppliers, DHL will provide complete end-to-end air freight imports for Komatsu primarily from the US and Japan to Australia across Komatsu’s three distribution centres in Sydney, Brisbane and Perth. DHL will also manage the entire customs brokerage process, as trade compliance and regulations become increasingly crucial in optimising global supply chains.
“As the world’s leading express service provider, DHL Express is proud to have supported Komatsu with time definite international express services for more than a decade, and we are excited to continue our partnership. Komatsu’s customers have come to expect minimal downtime from operating their equipment, and DHL Express’ global network plays an important role in ensuring critical parts and documentation get to them on time, wherever they are,” Gary Edstein, CEO and Senior Vice President, DHL Express Oceania said.